Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, Valk offer a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. Valk warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.
The Valk warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The Valk warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Valk to provide service (not including standard periodic maintenance).
Parts purchases, consumable components, and accessories [such as chains, carry bags, batteries, wheels, blades, safety gear etc.] are not covered by Valk’s standard warranty once used. Should your part or consumable component arrive with a manufacturer’s fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution Valk can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the Valk warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
Warranties do not apply where items are resold/rented for the purpose of profit.
ORIGINAL PURCHASER ONLY
Valk offers a guarantee which is only for the benefit of the original purchaser of the product, and is non-transferable.