General Delivery Information

Our products are dispatched within 1 business day. Please ensure your address is correct during checkout, as our system cannot accept order cancellations following payment to expedite delivery. Delivery typically takes 5-10 business days. Depending on the size and weight of your item, it will be sent via courier or Australia Post. Please refer to the individual product page for specific delivery methods.

Note: PO Boxes cannot receive items above 25kg or longer than one metre.

Buyers are fully responsible for providing the correct delivery address and mobile phone number at checkout. Address changes after checkout are not valid.

Free Shipping

We offer free shipping on some of our items to metro areas. Check shipping rates in checkout.

Australia Post Deliveries

If your goods are sent through Australia Post, you may receive a knock on the door or a card in your letterbox indicating your item is available for pickup from your local post office. A signature is required for collection.

A re-delivery fee will be charged for items returned due to an incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries

Once your item reaches the nearest depot, the courier provider will contact the nominated receiver via email to provide delivery updates. Deliveries are made during normal business hours (9 am-5 pm) on weekdays. Delivery is not available on weekends, public holidays, or after business hours.

The courier may require your assistance unloading from the vehicle. Deliveries are made to the property entrance only. A re-delivery fee will be charged for items that are undeliverable and/or returned due to an incorrect delivery address or unsuccessful delivery attempts.

Special Delivery Conditions

We cannot guarantee door-to-door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or other out-of-the-way locations may need to collect their items from the nearest freight depot.

General Returns

At Valk, our returns policy aligns with Australian Consumer Law, ensuring your statutory rights are upheld. If you encounter any issues with a product, you are entitled to return it. You are responsible for returning items.

Warranty Returns

Returns are accepted in accordance with our warranty conditions.

Faulty Items

To return a faulty item, please email us at support@valk.com.au with your order number. You may be asked to provide photos or videos of the item to facilitate the return process. Our Customer Service Department will issue a Return Authorisation (RMA) number and provide further instructions. Please do not send items back without obtaining an RMA number, as this may result in the item not being identifiable and accepted.

Once a return is authorised, it is the buyer’s responsibility to ensure the product is securely packaged to prevent damage during transit. Failure to do so may affect the resolution of your claim. The inspection process will be completed within 6 business days from the date the item is received by our service department.

Change of Mind Returns

We accept Change of Mind returns within 30 days of receiving the item. The item must be in re-saleable condition to qualify for a Change of Mind store credit. A handling/cancellation fee of 20% of the purchase price will apply. The refund amount will not include the original shipping costs.

For any further questions or assistance, please contact our support team.