General Delivery Information
Our products are dispatched within 1 business day. Please ensure your address is correct during checkout, as our system cannot accept order cancellations following payment to expedite delivery. Delivery typically takes 5-10 business days. Depending on the size and weight of your item, it will be sent via courier or Australia Post. Please refer to the individual product page for specific delivery methods.
Note: PO Boxes cannot receive items above 25kg or longer than one metre.
Buyers are fully responsible for providing the correct delivery address and mobile phone number at checkout. Address changes after checkout are not valid.
Free Shipping
We offer free shipping on some of our items to metro areas. Check shipping rates in checkout.
Australia Post Deliveries
If your goods are sent through Australia Post, you may receive a knock on the door or a card in your letterbox indicating your item is available for pickup from your local post office. A signature is required for collection.
A re-delivery fee will be charged for items returned due to an incorrect delivery address or failure to collect from the Post Office.
Courier Deliveries
Once your item reaches the nearest depot, the courier provider will contact the nominated receiver via email to provide delivery updates. Deliveries are made during normal business hours (9 am-5 pm) on weekdays. Delivery is not available on weekends, public holidays, or after business hours.
The courier may require your assistance unloading from the vehicle. Deliveries are made to the property entrance only. A re-delivery fee will be charged for items that are undeliverable and/or returned due to an incorrect delivery address or unsuccessful delivery attempts.
Special Delivery Conditions
We cannot guarantee door-to-door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or other out-of-the-way locations may need to collect their items from the nearest freight depot.