General Returns
At Valk, our returns policy aligns with Australian Consumer Law, ensuring your statutory rights are upheld. If you encounter any issues with a product, you are entitled to return it. You are responsible for returning items.
Warranty Returns
Returns are accepted in accordance with our warranty conditions.
Faulty Items
To return a faulty item, please email us at support@valk.com.au with your order number. You may be asked to provide photos or videos of the item to facilitate the return process. Our Customer Service Department will issue a Return Authorisation (RMA) number and provide further instructions. Please do not send items back without obtaining an RMA number, as this may result in the item not being identifiable and accepted.
Once a return is authorised, it is the buyer’s responsibility to ensure the product is securely packaged to prevent damage during transit. Failure to do so may affect the resolution of your claim. The inspection process will be completed within 6 business days from the date the item is received by our service department.
Change of Mind Returns
We accept Change of Mind returns within 30 days of receiving the item. The item must be in re-saleable condition to qualify for a Change of Mind store credit. A handling/cancellation fee of 20% of the purchase price will apply. The refund amount will not include the original shipping costs.
For any further questions or assistance, please contact our support team.